LEGAL

Privacy Policy

Effective September 11, 2026

1. Who we are

Nightline is an after-hours and overflow answering service. Questions can be sent to [email protected].

2. Information we receive

We receive information provided by our business customers and their callers, including names, phone numbers, email addresses, call details, appointment requests, addresses, and messages.

3. Calls and recordings

Calls may be recorded or transcribed to answer accurately, identify urgent requests, create summaries, and improve service. Our customers are responsible for any notice or consent required by law.

4. Texts and email

We use contact details to send requested booking confirmations, urgent alerts, call summaries, and service messages. Message and data rates may apply.

5. How we use information

We use information to answer calls, follow customer instructions, schedule eligible requests, connect urgent calls, provide daily recaps, support the service, prevent abuse, and meet legal obligations.

6. Who receives information

We share information with the Nightline customer whose line was called and service providers needed for calling, messaging, scheduling, email, hosting, security, and payments. We do not sell personal information.

7. Retention

We keep information only as long as needed to provide the service, resolve issues, prevent fraud, and meet legal or accounting requirements.

8. Security

We use reasonable administrative and technical safeguards. No transmission or storage system is completely secure, and we cannot promise absolute security.

9. Your choices

You may ask to access, correct, or delete personal information, subject to applicable law and records we must retain. Email [email protected].

10. Changes

We may update this policy as the service changes. The effective date above shows the latest version. Material changes will be posted here.